Remote Service

At Vector Controls and Automation Group we know that keeping up with changes in technology and the knowledge gap in the workforce can be stressful. This is why we are pleased to offer technical services for those products that we sell in order to keep your operations running smoothly and efficiently. Our highly trained professional service technicians are guaranteed to provide fast, convenient service to help extend the longevity of your equipment, optimize process run conditions and ultimately save you money on replacement equipment. Our staff is comprised of automation and analytical technicians, project managers, solutions architects, technical support and consultants.

Remote Connected Support

No Hardware Purchase Necessary

Remote Connected Support. Hardware can be shipped direct to any client. Hardware purchase plans are available, along with remote support subscription plans if you wish to keep the device long term and still have remote connected support.

No Wi-Fi Needed

The communication is handled through Cellular LTE. The device WILL NOT be on your company’s private network.

Made for Many Types of Transmitters

Ideal for any Level, Pressure Temperature or Flow Transmitter. Communication can be through any Endress + Hauser service modem or Ethernet cable. We can also support any brand 4-20 mA HART device.

Voice Communication

This feature can be handled through the Endress + Hauser SMT70. No cell phone required to communicate with remote connected support technician.

Camera and Video Feed

If allowed, the feature can be enabled and grant access to the Vector CAG remote connected support technician. We can see what you are seeing at the device.

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